QUESTIONS
Frequently asked questions
Q.01How do you get access to our calls?
I work with any recording tool you already use. You can share recordings through a shared, encrypted Google Drive folder or send them by encrypted email. If your tools export transcripts, send those along with the recordings. If not, the Transcription add-on covers it.
Q.02What languages do you work in?
English and Arabic calls are reviewed from the audio. French and Spanish calls are reviewed from transcripts, either exported from your recording tool or produced through the Transcription add-on. Reports and scripts come in English or Arabic, your choice, and translating your scripts into French or Spanish is included in your monthly plan.
Q.03Do you work with businesses outside Lebanon?
Yes. Everything is done remotely, so I'm open to working with teams anywhere in the world. See Where We Work.
Q.04What about time zones?
My hours are flexible, so calls and reports are scheduled around your working day, wherever you are.
Q.05How often will I get reports?
Whatever schedule works best for you. I recommend every two weeks, since more calls between reports means clearer patterns and better recommendations.
Q.06How soon will we see results?
You'll get your first findings within the first two weeks. Within the first two months, you should start seeing fewer lost deals and less discounting as the audits pinpoint exactly where deals break down and the new scripts address it.
Q.07Is there a contract?
Plans have a 6-month minimum commitment. If you need to leave early, you can cancel anytime with a fee equal to one month of your plan.
Q.08How do I pay?
Plans are billed monthly in USD through Wise or Deel.
Q.09How many calls are included?
Every plan covers 30% of your team's calls each month. If you want more of them reviewed, you can add coverage for $150 per additional 5% of calls.
Q.10Do you work with teams that sell through chat or DMs?
Yes. The E-commerce & DM Conversation Audit reviews chat, DM, and support conversations the same way I review calls.
Q.11What size businesses do you work with?
Everyone from pop-up shops and small businesses to enterprise sales teams, across e-commerce, DTC, B2B, and B2C.
Q.12Do my calls need to be recorded with consent?
Yes. You're responsible for making sure recordings you share were made with the consent required by law in your location and your customers' locations. I'll only review recordings you confirm were lawfully made.
Q.13How does the free sample audit work?
Upload one recorded call through the secure upload form (or email it to mohamad@dataechos.com if you prefer), then book a 30-minute call. I'll walk you through what I found. No obligation.
Stop guessing why deals don't close.
Send me one call. I'll show you what's costing you revenue, for free.
Get My Free Sample Audit (opens in a new tab)
The button opens a short form where you upload one recorded call. Prefer email? Send it to mohamad@dataechos.com. Then book a 30-minute call to go through what I found.